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Virginia Medicaid Web Portal
Dec 4, 2021
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DMAS-Primary Account Holder (PAH) Clean Up Effort

Beginning November 15th, 2021 through January 15th, 2022
All PAH users that currently use one email address for multiple NPI/API's will be required to create a unique email for each NPI/API.

For more information, click here

Welcome   Skip portlet
Welcome to the Virginia Web Portal.
For log in or first time user registration, please go to the 'Login' section to the far right.
VARevalidationSchedule   Skip portlet

Virginia Medicaid has temporarily postponed all provider revalidations at this time. Formal communication will be provided to all providers before the restart of the required revalidation process, to include the 90, 60, and 30 day revalidation notices that are currently sent to all providers. We appreciate your continued support and participation with Virginia Medicaid during this COVID-19 pandemic.

Virginia Medicaid Provider   Skip portlet

Your Opinion Counts!

Your Opinion Counts! Your feedback is very valuable to us; we are seeking your participation in our latest bi-annual survey. The survey link has been sent to your email addresses on file. Your responses will be kept strictly confidential, so please complete the survey by Nov 9th.

Web Announcement Message   Skip portlet

The Virginia Medicaid Helpdesk Is Experiencing High Call Volumes


The Virginia Medicaid helpdesk is experiencing higher than normal call volumes. Wait times may be longer than normal. We encourage you to use our self-service options via the Virginia Medicaid Web Portal.  For immediate assistance contact us here.  We apologize for any inconvenience, but appreciate your continued participation with VA Medicaid.

Web Portal and Security Changes

To access information about our Changes to the Provider Portal-Electronic Funds Transfer, Primary Account Holder, and web portal user status click here.

To enhance your self-service experience we have updated our user guides, click here to access our updated Provider Resources.

 Provider Flexibilities Related to COVID-19

In response to COVID-19, Virginia Medicaid is implementing a series of flexibilities in our policies and procedures to support our dedicated providers as they serve our members.Please see Medicaid Memo on this issue at the link below:

Provider Flexibilities Related to COVID-19

 Provider Portal Updated Message

The provider portal maintenance functionality has been re-engaged.  

If you have not logged on the portal within the last 90 days, please contact your Primary Account Holder (PAH) or Organization Administrator (OrgAdmin) to assist you with updating your account.   If you are the PAH or OrgAdmin and are experiencing issues, please contact the Web Support Helpline at 866-352-0496.

Thank you for your patience while this work was in progress.

Nursing Facility Survey & FRV Reporting Form

Both the Nursing Facility Wage Survey and the Calendar Year (CY) 2019 Fair Rental Value Reporting Form have been posted on the Nursing Facility Website

The Nursing Facility Wage Survey is posted under the Wage Survey Ribbon at the top right. Participation in the Wage Survey is mandatory for all free-standing nursing facilities participating in Medicaid and/or Medicaid Managed Care Programs and is due February 21, 2020. Go to to register and complete the Nursing Facility Wage Survey. Please email with any questions.


The CY 2019 FRV Reporting Form is posted under the Reporting and Information ribbon at the top left. The CY 2019 FRV Reporting Form will be used to set Nursing Facility Capital Rates effective 7/1/2020. The CY 2019 FRV Reporting Form along with supporting documentation should be completed and returned to Myers & Stauffer LC through eDocMgmt by February 28, 2020. Please call Myers and Stauffer LC at (804) 270-2200 if you have any questions.

Important Information for Hospitals and Nursing Facilities on the new Virginia Cost Reporting System (VACRS) planned for release on December 1, 2019:

VACRS - Phase I Outreach - Hospitals

Delayed Remittance Scheduled for June 28, 2019

The 2014 Appropriation Act requires that the remittance that normally would be paid on Friday, June 28, 2019 will be paid on Friday, July 5,2019.  All claims will be processed as usual based on the date they are received. Furthermore, providers will be able to verify claims status information via Medicall and ARS without disruption. Providers should plan accordingly and prepare for this delay in claims payment. DMAS will not issue advance pays associated with this delay.

Memo Retraction:  Removal of Exemption for Pregnant Women – Effective 11/1/2018

The memo entitled, "Removal of Exemption for Pregnant Women to Opt Out of Managed Care in their Third Trimester in Commonwealth Coordinated Care (CCC)  Plus and Medallion 4.0 Programs" has been retracted pending further review.

More information regarding updates are forthcoming.

Medicaid Portal Upgrade

On 12/01/18, an update will be made to the Medicaid portal that could negatively impact older browsers and/or older versions of Java.

The minimum version required for IE will need to be 11 and minimum Java version will be 8.  If you need help in determining your current version of IE or Java, please click here

Inpatient Co-Payment Reduction 

Hospitals should be made aware that, effective with dates of service on or after December 15, 2017, DMAS is reducing the cost sharing amounts for which facilities are liable for inpatient stays from $100 to $75. This change is required pursuant to federal changes in 42 CFR 447.52(b)(2) regarding maximum allowable cost sharing. 

Attention All Providers of the Elderly or Disabled with Consumer Direction (EDCD) Waiver, and Tech Assisted (Tech) Waiver Services. 

Virginia received approval from the Centers for Medicare and Medicaid Services (CMS) to combine the Elderly or Disabled with Consumer Direction (EDCD) Waiver with the Technology Assisted (Tech) Waiver, to be effective 7/1/2017. The new waiver is named the Commonwealth Coordinated Care Plus (CCC Plus) Waiver. Individuals served through the EDCD and Tech Waivers will automatically continue services through the CCC Plus Waiver. All service authorizations for the EDCD and Tech Waivers will continue; providers do not need to take any additional actions at this time. The effective date of the CCC Plus Waiver is July 1, 2017 and should not be confused with the implementation of the Commonwealth Coordinated Care Plus (CCC Plus) managed care program effective August 1, 2017. Please refer to the DMAS Provider Memo, dated 6/6/2017, Launch of Commonwealth Coordinated Care (CCC) Plus Waiver - Effective July 1, 2017 for additional details. This is available from DMAS at: 
For more information contact the DMAS Helpline at 1-800-552-8627 or 804-786-6273. 

To all Medicaid Providers: Provider Appeal Request form now available 

There is now a form available on the DMAS website to assist providers in filing an appeal with the DMAS Appeals Division. The link to the page is and the form can be accessed from there by clicking on "Click here to download a Provider Appeal Request Form." The form is in PDF format and has fillable fields. It can either be filled out online and then printed or downloaded and saved to your business computer. It is designed to save you time and money by assisting you in supplying all of the necessary information to identify your area of concern and the basic facts associated with that concern. Once you complete the form, you can simply print it and attach any supporting documentation you wish to, and send to the Appeals Division in the traditional manner. 


DMAS would like to remind providers of the benefits available through Virginia's Plan First program services. The availability of family planning services allows individuals to achieve desired birth spacing and family size and contributes to improved health outcomes for infants, children and families. The following link will show you the covered services for the program:

If you have any questions please email

Appeals Division Fax Number Change 

Be advised that the DMAS Appeals Division fax number has changed. Effective September 1, 2017, the old Appeals Division fax number will no longer function, and faxes sent to the old number will not be received by the Appeals Division. The new fax number is (804) 452-5454. Please verify that the Appeals Division fax number currently programmed into your fax machine or computer and the fax number in any document sent to any client is the new Appeals Division fax number prior to the deadline.

Continuous Glucose Monitoring 

Effective December 15, 2016, DMAS will CLARIFY THAT MEDICAID FEE-FOR-SERVICE COVERAGE of Continuous Glucose Monitoring (CGM) INCLUDES reimbursement for the sensor, transmitter, and receiver used with the invasive monitor. This equipment will be supplied by a Medicaid Durable Medical Equipment (DME) provider and billed as a DME item. Codes to be billed for the DME equipment are: 
1) A9276 (CGM Sensor, invasive), 
2)A9277 (CGM Transmitter; external) and 
3) A9278 (CGM Receiver (monitor); external) 
The CGM equipment requires service authorization. Providers will fax their requests on the Continuous Glucose Monitoring DME Request Form to the DMAS Medical Support Unit at 804-452-5450. The fax request form is available on the DMAS web portal in the Provider Services section. Refer to the DMAS Provider Memo, dated 11/2/2016, Clarification of Existing Medicaid Coverage of Continuous Glucose Monitoring (CGM) for members in Medicaid/FAMIS/FAMIS Fee-for-Service Programs-Effective for dates of service on or after December 15, 2016. This is available from DMAS at:

WebEx Training Sessions 

If you would like to view training sessions on various topics related to Medicaid, please go to and select Recorded Sessions on the left panel.

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